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CCC Accessibility Center Help Desk

The CCC Accessibility Center Help Desk provides a community-based forum to search for answers and ask questions about web and IT accessibility topics facing colleges and students.

The Accessibility Center Help Desk is available to all CCC employees, including faculty, staff and administrators, and offers the opportunity to ask questions and review answers regarding web and IT accessibility. Backed by a team of accessibility subject matter experts, the Help Desk offers a search-based interface to find answers or post new questions related to web and IT accessibility topics. For example, accessibility questions could include:

  • What is the purpose of headings in a web page and should I include them?
  • When is it appropriate to not include a text description for an image?
  • How do I support accessibility for mobile devices?
  • What steps should I follow to include captions for YouTube videos?
  • How can I check accessibility in my MS Word documents?

Getting Started

Questions and follow-up responses are called Conversations. To start, enter your question in the “Find or Start a Conversation” search field. If there are no Conversations found or you do not find a suitable answer, then press the “Continue Creating the Conversation” button at the bottom of the page. This will allow you to:

  1. Edit your question title
  2. Identify the conversation type as Question
  3. Provide a description of your question
  4. Indicate the Related Category, which should be the CCC Accessibility Center

Questions may also be marked private so that only the Help Desk responders can view the questions and the answers will not be made public. To enable this option, check the checkbox marked “Post this Conversation Privately” when posting a new question. This will result in only you and the Help Desk staff being able to view your question and any follow-up responses.

The Accessibility Center Help Desk is not intended to obtain accessibility testing and analyses on vendor products or other websites. Questions include, “Is the following product accessible?” or “Can you review my website and tell me all the accessibility problems?” If you are seeking accessibility support for such issues, please contact the CCC Accessibility Center.