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Complaint Process

Most websites provide the opportunity for site visitors to provide feedback or comments to the college. However, what is not always well defined is how to support feedback or complaints related to an accessibility issue on the site.

Colleges should provide a web page that outlines the institutional approach to accessibility as well as contact information or a response form for reporting an accessibility issue. When an accessibility complaint or feedback is received, it is important to have in advance a designated response process to support the needs of the individual.

Examples